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Our Newsletter


Terms & Conditions

Welcome to TropicStarSeafood.com By using TropicStarSeafood.com YOU AGREE TO BE BOUND BY ITS TERMS OF USE (explained below), PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the TropicStarSeafood.com site.

Tropic Star Seafood, Inc. reserves the right to make changes to the TropicStarSeafood.com Web site and its Conditions of Use and Legal Notices at any time. Each time you use the TropicStarSeafood.com Web site, you should visit and review the then current Terms of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the TropicStarSeafood.com Web site, its content or Terms of Use and Legal Notices or Privacy Policy, you agree that your sole and exclusive remedy is to discontinue using the TropicStarSeafood.com Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Disclaimers and Limitation of Liability

By using the TropicStarSeafood.com Web site, you expressly agree that use of the TropicStarSeafood.com Web site is at your sole risk. The TropicStarSeafood.com Web site is provided on an "AS IS" and "as available" basis. Neither Tropic Star Seafood, Inc. nor its affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the TropicStarSeafood.com Web site will be uninterrupted or error-free. Neither Tropic Star Seafood, Inc. nor its Associates warrant the accuracy, integrity or completeness of the content provided on the TropicStarSeafood.com Web site or the products or services offered for sale on the TropicStarSeafood.com Web site. Further, Tropic Star Seafood, Inc. makes no representation that content provided on the TropicStarSeafood.com Web site is applicable to, or appropriate for use in, locations outside of the United States. Tropic Star Seafood, Inc. and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Tropic Star Seafood, Inc. or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

Under no circumstances shall Tropic Star Seafood, Inc. or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the TropicStarSeafood.com Web site, including but not limited to reliance by you on any information obtained from the TropicStarSeafood.com Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Tropic Star Seafood, Inc. has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the TropicStarSeafood.com Web site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Tropic Star Seafood, Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tropic Star Seafood, Inc. will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may refer to Our Guarantee.

Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you.

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Your receipt of an electronic or other form of order acknowledgment does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The TropicStarSeafood.com Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Our Guarantee

When you purchase seafood online from Tropic Star Seafood, Inc. we want you to be 100% satisfied. We take great pride in our quality and performance and put special care into each and every package that you receive from us. If you are not completely satisfied with your purchase please let us know immediately so that we can make it right. We value our customer's satisfaction above everything. We will gladly give you credit back or get another package out to you. Sorry, we can not accept any returns of a package received through ordering on our TropicStarSeafood.com Web site.

Order Limitations

We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will notify you.

Tropic Star Seafood, Inc. may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Tropic Star Seafood, Inc. also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same TropicStarSeafood.com Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will notify you.

Shipping

All orders placed on this site are subject to product availability and will be shipped according to Tropic Star Seafood, Inc. shipping policies. Please refer to our shipping page for more information on our shipping rates and procedures.

We make sure that your package is prepared properly to insure optimum quality and freshness. We use plenty of dry ice and an insulated cooler to keep your product FROZEN and at it's freshest. All of our packages are shipped via Fedex and will arrive at your door in two days or less with our FREE 2 Day Shipping! If you would like to receive your package sooner we have an option for you to select overnight shipping at an additional $20 charge.

To guarantee delivery, we must have proper and complete addresses. Sorry, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses. We'll gladly deliver to rural routes with complete addresses and telephone numbers.

Due to import/export restrictions and other restrictions, we are only able to ship to the contiguous United States at this time.

All orders placed before 3PM Eastern time will be processed and shipped the same day. All of our orders ship out Monday through Wednesday and will arrive within two days. So if you order before 3PM Eastern time on Wednesday, it will arrive on Friday. If you would like to order on Thursday to receive it on Friday, there will be a $20 overnight charge to do so. These orders must also be in before 3PM Eastern time. All other orders will be processed within the next business day.

Termination of Use

Tropic Star Seafood, Inc. may, in its sole discretion, terminate your account or your use of the TropicStarSeafood.com Web site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. Tropic Star Seafood, Inc. reserves the right to change, suspend or discontinue all or any aspects of the TropicStarSeafood.com Web site at any time without prior notice.

Customer Appreciation

At Tropic Star Seafood, Inc. we strive to provide great products and service to all of our customers. Thank you for considering us when shopping online for seafood and other gourmet items. Our goal is to be the industry’s leading low-cost producer while maintaining the expected high quality and service levels our customers are accustomed to receiving.