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Our Newsletter

Our Freshness Guarantee

Our Promise To You: Always Great Tasting Seafood

Whether fresh or frozen, we guarantee that our products will always taste great from sea to table. When you purchase seafood online from Tropic Star Seafood, Inc. we want you to be 100% satisfied. We take great pride in our quality and performance and put special care into each and every package that you receive from us.

We work closely with all our partners and vendors, from the local fishermen to the Fedex fleet, to ensure you get the best tasting seafood and get it delivered fast. It’s our promise to you as Tropic Star Seafood – that you’ll always enjoy great tasting seafood from us! Every time you bite into one of our special seafood selections, you’ll get that ocean-fresh taste as if you were eating it at the beach.

How To Keep Your Seafood Tasting Fresh

Please make sure to unpack your package immediately upon receiving it and to put the contents in the refrigerator or freezer. Always keep fresh seafood below 40°F and frozen seafood below 0°F to retain optimum freshness.

Make sure to properly store your seafood products. All of our containers can be used in many different ways after you have received the contents, but should not be used to store the seafood in.

Our Return Policy

If you are not completely satisfied with your purchase please let us know immediately so that we can make it right. We value our customer's satisfaction above everything. We will gladly give you credit back or send another package out to you.

If at any time you have questions about the product you have received, please feel free to contact our customer service department at our Toll Free Number 1-800-486-3222. Department hours: 8AM-5PM (Eastern Time).

You may also send us an email 24 hours a day 7 days a week to: tropicstarsfd@aol.com.

Please include as much order information as possible to help us expedite your request.